NHS Trusts | Radar Healthcare | Risk Management, Quality Improvement

How can Radar Healthcare help improve quality and compliance?

With the NHS facing unprecedented financial and operational pressures, quality improvement can often be seen as a conflicting measure to the cost reduction requirement imposed throughout the healthcare system. But with models of care in response to the Forward View, quality of care and outcomes for patients are a key priority.

Radar Healthcare helps NHS organisations to:

Improve efficiency and reduce cost

Improve quality and patient outcomes

Generate additional revenue

Driving efficiency in the NHS through a digital approach

Radar Healthcare helps you streamline organisational processes and operational procedures in order to free up valuable resources, leaving you to concentrate on the delivery of good quality care.

With an increased pressure to deliver better quality patient care whilst complying with CQC regulatory requirements, the digitisation of quality and compliance monitoring can undoubtedly lead to improved efficiencies.

Embedding a culture of quality and compliance

Improve

Sustainable quality improvement requires an organisation to be well-led with engagement at all levels and full oversight of performance. Radar facilitates this by providing an evidence-base around the results of your quality improvement strategy.

Closing the loop when things go wrong and always ensuring actions and improvements are tracked offers everyone in your organisation the real time visibility of quality improvement progress.

With Radar it becomes easier to share best practice and reflect on lessons learnt which brings with it a cycle of continuous improvement.

Standardise

A systematic approach to standardising good practice is essential to the delivery of outstanding care.

Radar helps you to identify areas of good practice and translate them into automated workflows and processes to be replicated across the organisation; avoiding the risk of discretionary working practices and regulatory/organisational breaches.

Using Radar Healthcare to turn good practice into standardised behaviours in this way helps to provide the governance and assurance around ways of working, ensuring the best possible care is recognised and systematically delivered.

Capture

Radar captures information according to your organisation’s specific processes and procedures.

Complex data capture requirements are translated into intuitive, meaningful forms, encouraging interaction with the system and ease of use. These context aware forms and pre-defined data fields help reduce discretionary data input ensuring only relevant information is captured. This triggers the correct business rules to be followed providing assurance of corrective actions and resolution.

Through personalised rules and workflows responsibilities are clear, quality performance, risks and regulatory requirements are understood and managed at all levels.

Report

Accurate and insightful reporting is critical to understanding key trends, best practice and early indicators of required improvements which is why Radar places a focus on data integrity to power its suite of reports.

Having comparable data available for analysis about the full organisation allows triangulation around areas of concern to be identified easier.

Whether you manage one or multiple care settings, Radar gives you real-time visibility of your compliance status across a series of easy-to-understand dashboards – providing assurance that your team is delivering service excellence.

Action

Radar doesn’t just help you identify existing and potential non-conformances, it also supports you to create, execute and monitor corrective and preventive action plans.

Action plans can be either automatically or manually triggered ensuring they are owned or escalated to the relevant individual, closing the loop between recognising when things are going wrong and then prompting remedial action.

With action planning at its core, Radar enables you to readily evidence the appropriate response and resolution to any situation and ensuring improvements are made

Incentivised quality improvement

With the National Tariff Payment System introduced to restore financial balance in the NHS and encourage the delivery of more and better health care, evidencing quality improvement is as important as ever – particularly to encourage the incentivisation of best practice. Our business process service offers an effective and sustainable solution to meeting these best practice standards and help in generating additional revenues

Consistent and systematic quality improvement for the NHS

Driving better value for the NHS and helping to deliver system-wide improvements is at the heart of what our quality and compliance software delivers.

Radar Healthcare has been designed to support the implementation of sustainable quality improvement measures whilst ensuring compliance throughout the process. By helping you to address operational challenges and convert resulting actions into standardised behaviours, we provide effective methods and tools to monitor compliance and evidence improvements internally, to the CQC and other external regulatory bodies.

Taking a risk-based approach

NHS organisations are often complex, delivering a wide range of services in a challenging environment; so risk management processes are central to the delivery of good quality care.

In addition, one of the CQC priorities in its 2016-2021 strategy outlines the delivery of an intelligence-driven approach to regulation to more effectively target resources where the risk to the quality of care is greatest and to check where quality is improving.

Building Radar Healthcare into your NHS risk management strategy will provide robust internal controls through risk identification, assessment and management to ensure that you reduce avoidable harm to service users, staff and all its stakeholders.

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Chris Gibson MBE

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Tom Lindley

How Radar Healthcare can help...

Customise, manage and track your employees training, appraisals, supervisions and compliance requirements to ensure a fully competent and compliant workforce.

Business wide training and compliance management ensuring all employees are compliant and competent. From pre-employment, induction, mandatory training and personal development, Radar offers an effective way to manage all your mandatory and business specific training needs.

Managing your training framework

A variety of resource items and learning content can be added to training tasks such as documents, videos, external links and other related media

Automated alerts and escalation

Personal dashboards ensure compliance issues are alerted to the necessary people and departments in real time

Integrated competency checking

Allows the organisation to test their employees on new procedures and training requirements.

Real time training matrix, and reporting tools

Ensure effective risk management with personalised risk registers and integrated action plans

Corporate risk registers and action plans ensure organisational risk and service improvements are managed efficiently with prioritisation and full audit trail of improvements and corrective measures. The fully configurable risk scoring ensures consistency and reduction in discretionary scoring.

Automated alerts and escalation

Automated scoring and classification of risk

Create personalised risk categories to suit your business

Transfer paper-based forms into electronic forms

Ensuring an intuitive way of collecting information and enabling reporting.

Manage all types of incident and event types easily ensuring corrective action and learnings

The automated workflow and alert system for each incident or event type ensures that there is a consistent approach to reporting, recording and managing incidents. Tailored to all event types from adverse events, accidents, complaints, concerns and compliments ensuring full compliance with your business operating procedures and regulatory requirements. The fully personalised workflows incorporate configured templates to help you perform effective investigations, root cause analysis and trend reporting to encourage patient safety.

Demonstrate learnings from incidents

Improvement actions are clearly linked to incident records for complete incident outcome management.

Trend analysis and reporting tools

Action plans and learnings

Help to manage and evidence regulatory improvement actions.

External notifications

Reduce duplication by notify external bodies when things happen

Self-administration ensures changes can be made instantly, giving you full control of your software

With role based configuration it’s easy to administer and manage your Radar software according to your business structure. Our intuitive easy to use administration dashboards makes it easy to make changes and amend /create system users, locations & regions, audit templates, user permissions and much more.

Store and manage documents and policies for easy access at any time.

Manage, track and share all types of documents and important policy documentation with ease, ensuring all staff have access to the correct documents & policies in any location at all times.

Review dates, dashboard alerts and version control features ensure documents are always fully managed and up to date. Document changes can be immediately disseminated with a full audit trail of acknowledgements to evidence readership.

Tracking and readership audit trail

Evidence policies have been read and understood

Document libraries accessible to all Flexible storage structure caters for localised or corporate policy and document storage

Fully integrated service action plans ensure non conformities are identified, managed and tracked.

Easily review action plans at a local or organisational level to spot trends, best practice and learnings; leading to preventative action planning and ongoing service improvements.

Clever linking of action plan items with our audit and incident functionality allow multiple actions to be linked, closing the loop between non-conformities and required improvements and avoiding repetition of workloads and unnecessary duplication.

Offering a completely automated approach to managing compliance and audit related activity.

Easily manage and measure your business performance across both internal and regulatory standards. Create, schedule and assign ownership of all your organisations audits and ensure they are completed on time with automatic actions to resolve non-conformities. Incorporating Radar Healthcare’s automated action plan and work flow management system will help drive your performance to the highest CQC rating.

Track and manage location-based tasks and recurring checks.

Manage any type of important business-related activity such as building and equipment inspections, fire alarm tests and other organisation protocols. All tasks can be logged with personalised context aware forms, associated evidence and documentation.

A scheduling function ensures tasks are automatically assigned for the next occurrence meaning you never miss a deadline.

Add personalised forms and data capture

Build your own context driven forms for any type of task

Automatic recurrence and scheduling function

Recurring checks can be scheduled across a single or multiple locations in one easy click

Historic evidence compilation

Easily provide evidence to the regulator

Quality and compliance software dedicated to the improvement of patient safety