ERS Medical’s key service is the provision of ambulance services to both NHS and independent sector organisations which includes emergency and non-emergency patient transport services.
As one of the UK’s largest independent healthcare service providers, completing over 500,000 journeys a year nationwide, ERS Medical has a comprehensive fleet of ambulances and medicars, providing a suite of flexible 24/7/365 transport options. They employ over 1,000 staff including paramedics, technicians and nurses.
The requirement: A quality and compliance solution to support a vision
ERS Medical’s vision is to be the leading independent ambulance provider in the country by 2022, and they needed the right systems and processes in place to facilitate that success. The previous compliance system in place was not specifically designed for the healthcare industry so it didn’t provide the ambulance service with the necessary visibility across all its services and the ability to plan and react to incidents.
The solution: Digital transformation
The team at Radar helped ERS Medical import its business and regulatory requirements into the software, building customised workflows based on the organisation’s policies and procedures.
Improved transparency – Radar has supported ERS Medical to plan and manage issues and the intuitive reporting function ensures that progress and action plans can be easily evidenced.
Digital transformation – Radar has been instrumental in ERS Medical’s transformation plans, providing the team with operational efficiencies and data-driven insights.
Continuous improvement – ERS Medical now has the capability to identify problem areas and more importantly, track and trend these events, write action plans and link them to other areas of the business if needed.
You can download the full case study here, which includes comments and outcomes from a recent CQC report.
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