Running a large health or social care organisation can be challenging; with so many moving pieces which don’t always communicate effectively. In this blog, we look how we’ve helped some of the largest organisations in the healthcare world, their objectives when they chose us, and how we’ve helped them to keep everything on their radar.
Here are just a few of our larger customers:
Four Seasons Health Care
One of the UK’s largest independent health care providers, Four Seasons care for more than 10,000 people across the UK and run over 250 care homes. They provide long-term and respite residential and nursing care for older people and are an award winning, sector leader in specialist dementia care. Craig Rainford, Operations Systems Manager, said:
“As part of a restructure in our business over the past 12 months our goal was to streamline our approach to quality and assurance systems providing a single common interface across our various business processes to our care homes and regional teams. Additionally, we needed to lower our costs and most importantly save our team members time so they can spend more precious time caring for our residents.
With the introduction of Radar Healthcare not only have we replaced 3 existing quality and assurance systems with 1 we have also enhanced those business processes as well, enabling us to capture better quality data in a more efficient manner. This has enabled our care homes to take greater control of their services whilst providing our regional teams with deeper insight into each of those individual services so they can provide targeted support where necessary. This allows them to confidently demonstrate to our regulators and other stakeholders that they have a robust service enabling them to deliver excellent outcomes for our residents.”
Part of Sanctuary Group, Sanctuary Care is a care home provider, offering high quality services for the elderly, including residential, nursing and dementia care. They have 100 care homes, 4,400 residents and 6,300 employees. Julia Rice, Business Compliance Manager for Sanctuary Care, said:
“Radar Healthcare has transformed the way Sanctuary Care uses systems and how we access our data, within our homes and across our central teams. Prior to Radar Healthcare, we were operating eight systems with lots of information that were not really talking to one another, which took valuable time in keeping up-to-date and finding the information we need. Radar Healthcare has given us the means to see sight of the bigger picture, that not only connects the dots for us internally, but has made our operations more efficient, and in turn increased our compliance support with external regulators. At Sanctuary, we are passionate about innovative technologies and Radar Healthcare is a big part of that.”
Portman Dental Care
A large dental group present throughout England, Portman Dental Care chose to move to digital compliance with Radar Healthcare. They care for over 600,000 patients. Glen Curry, Head of Regulatory at Portman Dental, said:
“We have 145 dental practices spread across the country and most of them were still using spreadsheets for reporting and audits, which makes it difficult to monitor what’s happening. What we really liked about Radar Healthcare was that it was a configurable system – meaning we can use our own audits and digitise them – we don’t have to change them to fit a system.”
United Arab Emirates (UAE) Ministry of Health & Prevention
United Arab Emirates (UAE) Ministry of Health & Prevention (MOHAP) is a regulator of the healthcare sector in UAE. They aim for global leadership in health with healthcare which is in line with the highest standards of excellence. MOHAP selected Radar Healthcare for 17 hospitals and 72 primary care centres across the region. We help them deliver clinical incident reporting and patient safety outcomes.
H.E. Dr. Yousef AlSirkal, Assistant Undersecretary for Hospitals, United Arab Emirates (UAE) Ministry of Health & Prevention said:
“Our key focus is to improve patient safety. We believe that incident and risk management reporting offered by Radar Healthcare’s accredited system and MEMIT’S expertise in delivering cutting-edge solutions, will support us in achieving the safest patient care in the region.”
Signature Senior Lifestyle
A multi-award winning group, Signature offers luxury assisted living, nursing and dementia care in 13 locations, with 3 more opening soon. In 2016, Signature were growing and opening new care homes, but this growth meant they needed a quality and compliance solution to help them maintain oversight of every home. Once they implemented Radar Healthcare, they received comments from the CQC about how they used our software to meet guidelines.
Jo Lindley, Group Care Quality Director at Signature Senior Lifestyle said:
“It’s changed the way we work, and we’ve had fantastic support from the Radar Healthcare team who are very personable and have provided helpful guidance and ongoing support.”
An organisation of GP practices and Urgent Care and out of hours services, Malling Health implemented Radar Healthcare and saw a huge improvement in the level of staff engagement from communications. An internal notice sent through Radar Healthcare would be read by at least 90% of staff within the same day.
Joanne Howard, Director of Nursing and Quality at Malling Health, said:
“Radar Healthcare has given assurance that we wouldn’t have otherwise; an overarching view of all services without even needing to leave the door.”
Thistle Healthcare Group
A care home provider with 7 homes throughout Scotland, Thistle Healthcare Group implemented Radar Healthcare to replace manual processes in order to save time and ultimately improve care.
Scott Finnigan, General Manager of Thistle Healthcare Group, said:
“Radar Healthcare saves us a huge amount of time reviewing and analysing quality and compliance data for events such as accidents and incidents or clinical data around wounds and medication errors. It would typically have taken two to three days per month for us work through all the data for each care home with information spread across ~300 emails but we can now gather and analyse all that data in less than a day which has allowed more time for us to focus on service support and the delivery of care; directly translating into significant cost savings across the group.”
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