Enquire

Closing the loop – end to end incident management

A consistent approach to reporting, recording and managing incidents, adverse events, accidents, complaints, concerns and compliments

Fully personalised incident management workflows

Configured templates to help you perform effective investigations, root cause analysis and trend reporting

Configured to your way of working

With access to a workflow builder and self-configuration tools, you have flexibility to tailor your workflows to each of your required incident types.

Action plans and learnings

Improvement actions are clearly linked to incident records for complete incident outcome management encouraging service improvements

Real time visibility of incidents and risks

Oversight of incident status and trends across service, region or organisation dashboards

Reporting Tool and Analytics

Create your own customised reports. Reports can be created, reloaded and saved. Report on Root Cause Analysis, contributing factor trends and more….

/

Radar Healthcare helps to streamline your incident management processes to help you improve when things when go wrong.

With over 30%* of care providers failing on the ‘Are you Safe?’ element of their CQC inspections, safety continues to be the CQC’s biggest concern. One of the most common issues it finds is the way that healthcare organisations investigate, communicate and learn when things go wrong.

Radar Healthcare can help you manage all types of incident and event types easily ensuring corrective action and learnings. The automated workflow and alert system for each incident or event type ensures that there is a consistent approach to reporting, recording and managing incidents with automated assignment of responsibilities and actions.

Personalised to any event type from adverse events, accidents, complaints, concerns and compliments ensuring full compliance with your business operating procedures and regulatory requirements. The fully personalised workflows incorporate configured templates, forms and workflows to help you perform effective investigations, root cause analysis and trend reporting to encourage patient safety and service improvements.

“Radar has provided greater visibility of all the good things about our service delivery – by streamlining the compliments logging process, the number of compliments logged rose from 9 per year to 1500 per year! Being able to communicate this level of engagement from our services users has had a hugely positive effect on morale and encouraged our team to always strive for better performance.”

Fran Driver, Head of Quality and Corporate Governance

Why health and social care organisations choose Radar for incident and risk reporting

Radar Healthcare is one of the most established quality and compliance software solutions available to health and social care organisations across the UK and internationally.

An intuitive user experience, a consultative onboarding process, a secure cloud environment with strong information governance controls and outstanding product support are just a few reasons our customers choose our award-winning software for their quality and compliance needs.

“With Radar we are able to better demonstrate how we manage and track issues to the CQC. We chose Radar based on its flexibility and its ability to robustly track through issues tasks and actions.”

Medical Director
Richard Sharma

How else can Radar Help?

18K

Active Users

96%

of customers have stayed with us since Radar Healthcare launched in 2012

5K

Incidents successfully managed in the last 30 days

2K

Audits carried out per month

4K

Active Locations