Key incident and event reporting features:
Reporting of incidents, near misses, complaints, risks, compliments, concerns and comments needs to be quick and simple to reduce the burden on staff responsible for recording this information.
Radar has been designed with both clinical and non-clinical users in mind, ensuring that all types of incident reporting are captured easily across the workforce. The user-friendly interface makes it simple to quickly raise incidents using drop down lists and context aware forms; reducing discretionary input and ensuring the appropriate information is logged.
Corporate governance and board level reporting are made simple with Radar’s reporting tools and dashboards. Access to KPI’s and incident details across any service is provided in real-time, ensuring the ability to proactively identify and respond to non-compliances and breaches.
Radar’s report builder facilitates reporting for any type of event. Using data from forms and workflows, it’s easy to monitor learnings and trends at a macro level right through to micro-level reporting of specific service users and types of events.
Every incident and event type has a defined workflow within Radar that must be followed by the assigned manager to ensure full compliance with standard operating procedures and regulatory requirements.
Each incident is risk assessed and any mitigating actions logged through the software.
The resulting Radar reports facilitate information sharing to support root cause analysis of the incident; and integrated action planning ensures that lessons learned lead to service improvements
Further reporting to external regulators can also be incorporated into the workflow, reducing duplication of workload for mandatory notifications.
With access to a workflow builder and self-configuration tools, you have flexibility to tailor your workflows to each of your required incident types, ensuring your standard operating procedures are followed and any regulatory expectations are met.
Any incident or event log can easily be linked to departmental or corporate risk registers to ensure full risk management is covered throughout the organisation with visibility of associated risks escalated from reported incidents.
Capture feedback and compliments from your website
Radar provides a simple way to capture real-time patient experience and responses using embedded website forms.
Customer feedback can be captured anonymously through your website and passed through a pre-determined workflow to further support corrective action planning.
"We can see where our problem areas are, more importantly, we can now track the trend of these events, create action plans and link these to other areas of the business if needed."
Head of Care Standards
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