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Action and improvement plans

Available throughout the software, our fully integrated action and improvement planning tool ensure non-conformities are identified, managed and tracked.

Action plans can be easily reviewed at service, regional or organisational level to identify trends, best practice and subsequently share learnings; leading to a more proactive and preventative approach to action planning and ongoing service improvements.

Integration of action plan items with our audit management and incident and risk functionality enables multiple actions to be linked, closing the loop between non-conformities and required improvements and avoiding repetition of workloads and unnecessary duplication.

Key audit management features:

  • Automated action plans
  • Easily assign, categorise and prioritise actions
  • Link actions together to ensure dependencies are clear
  • Real-time alerts and notifications
  • Trend reporting to help triangulate root cause
  • Visibility of action plans at service, regional or organisational level
  • Calendar integration for action plan deadlines
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Full visibility & reporting

Real time reporting dashboards highlight service rankings and performance issues at service, regional or organisational level, providing corporate visibility and oversight at all times.


Intuitive Software

Radar has been designed with both clinical and non-clinical users in mind, ensuring that action and improvement planning can be carried out easily across the workforce.   The user-friendly interface makes it simple to identify, manage and track non-confirmities

Service-level action plans

Each service can implement and manage its own specific action plans, helping you to  keep track of all improvement-related activities.  

A permissions-based system ensures each service action plan can only be viewed by the relevant users either in isolation or against other action plans to support benchmarking, trend identifications and shared learning.

Action plans can also be brought together at regional or organisational level, providing corporate oversight of improvement strategies and their status.

Responsibilities and priorities

With the ability to assign actions to anyone in the organisation, there is a clear understanding of roles and responsibilities allocated in order to achieve the action plan objectives.

Priority levels and due dates can be set with ease, encouraging more timely execution of action plans and automated alerts when deadlines are not met.

Users can view documents and track comments, with a full audit trail of each action, date and time stamped with details of the responsible person.

Customisable categorisation and tagging of actions helps identify common occurrences and trends to support a more proactive approach to action planning going forward.

Linked actions

Where there are commonalities or dependencies, actions can be linked across multiple areas of Radar e.g. an action resulting from an incident may be linked to an opportunity for improvement arising in an audit.

This functionality facilitates the review of common trends and problem areas and encourages preventative actions and shared learnings across other services.

Review trends and common occurrence

Consolidating, categorising and linking actions together can help to identify problem areas and recurring issues. 

With our easy-to-use filter and search function, it’s simple to find and understand common occurrences making it easier to triangulate root causes and prioritise further actions accordingly.

Export and report

Users can easily export actions plan deadlines to an outlook calendar, providing a local reminder of tasks in the absence of an internet connection.

Consolidating information into PDF summary reports which are available for export reduces duplication for board level or external reporting.

“With Radar we are able to better demonstrate to our customers how we manage and track issues. This system has been very useful in demonstrating this to the CQC as well. We met with several providers, and chose Radar based on its flexibility and its ability to robustly track through issues, tasks and actions.”

Richard Shama,
Medical Director